Problems? Questions? If you need to contact BMOW, use the link below.
For product support and troubleshooting: Please read the instruction manual and watch the example videos, where many support questions are already answered, and solutions are given to many troubleshooting issues. This is usually the fastest way to get support and answers to a technical question.
Floppy Emu tech support
quick start guide
machine compatibility table
user comments Search here, many common questions are already asked and answered in the comments
firmware update how-to video
usage overview video
Apple II usage video
Lisa usage video
Macintosh usage video
If there is a problem with delivery or tracking your order: Most orders are shipped within three business days of purchase. Check your spam folder if you didn’t receive a shipping confirmation email. International orders are shipped via US Postal Service, First Class Package International, typically 5-7 days to Europe and Asia, but sometimes up to 4 weeks when the postal service is running slowly. If your international shipment’s tracking number begins with the letters “UC”, it means tracking information is not provided by USPS. These shipments may display a status of “awaiting item”, or show only an incomplete tracking history.
For general suggestions and ideas: Thanks for getting in touch! I enjoy receiving feedback, although due to the large volume of mail, you might not receive a reply.
Big Mess o’ Wires