For product questions, support, and troubleshooting: BMOW support is limited to questions about BMOW products only. Please read the instruction manual and watch the example videos, where many support questions are already answered, and solutions are given to many troubleshooting issues. This is usually the fastest way to get support and answers to a technical question.

Floppy Emu Tech Support
instruction manual – read this first!
quick start guide
machine compatibility table
user comments – search here, many common questions are already asked and answered in the comments
firmware update how-to video
usage overview video
Apple II usage video
Lisa usage video
Macintosh usage video

ADB-USB Wombat Tech Support
Wombat web page and instructions
user comments – search here, many common questions are already asked and answered in the comments
usage overview video

ROM-inator II SIMM and Programmer Tech Support
instruction manual
ROM disk creation tutorial
ROM hacking tutorial
usage video

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Shipping: Most orders are shipped within three business days of purchase. Check your spam folder if you didn’t receive a shipping confirmation email.

International orders are shipped via United States Postal Service First Class Package International, typically 2 weeks delivery time to most countries.

Italy, Poland, Bulgaria, Chile, Russia, and some other countries may experience longer delivery times, up to 12 weeks. We apologize for the slowness, but this is normal, so don’t panic.

Package tracking details may not be available for all destination countries, depending on the relationship between the US Postal Service and the destination county’s postal service. The package tracking number for these shipments may display a status of “awaiting item”, show only an incomplete tracking history, or stop updating once the package enters the destination country. This is normal, don’t worry.

Taxes: For international shipments, some countries may charge import taxes and related fees. Typically the buyer must pay a tax equal to the VAT they would otherwise have paid for an equivalent local purchase in their country. These taxes and fees are the buyer’s responsibility.

The customs forms are always filled out truthfully, with the actual cost of each item listed. Nobody likes import taxes, but I can’t help you avoid them by lying on the customs paperwork, so please don’t ask. If you wish to minimize taxes, consider using a reshipping service like reship.com. They will provide you with a USA shipping address, and then re-ship the package to your country, and will put whatever you tell them on the customs forms.

California residents will have 9.75 percent sales tax added to their order.

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BMOW Projects: Want to know more about the BMOW1 homemade computer? Or 68 Katy, Tiny CPU, Nibbler, Plus Too, the Backwoods Logger, or another BMOW project? Great! I’m happy to hear from you. Due to the large volume of mail, I can’t always promise you’ll receive a reply, but I’ll do my best.

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BMOW Projects Questions

Apple II Vintage Computing: Due to the large volume of mail, I’m unable to provide general computer advice, instructions, or troubleshooting assistance. BMOW support is limited to questions about BMOW products only. For some good sources of vintage Apple II information and help see:

• Apple II Enthusiasts group on Facebook
• Apple Fritter discussion forums

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Macintosh Vintage Computing: Due to the large volume of mail, I’m unable to provide general computer advice, instructions, or troubleshooting assistance. BMOW support is limited to questions about BMOW products only. For some good sources of vintage Macintosh information and help see:

• Vintage Apple Macintosh Enthusiasts group on Facebook
• 68kMLA Macintosh discussion forums
• ThinkClassic Macintosh discussion forums

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General inquiries: If you have a general question that’s unrelated to any BMOW products, and isn’t covered by any of the other headings above, please contact me here.

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General Inquiries Questions

Email Contact: If all else fails…
 
BMOW Support Experts
For all questions about BMOW products, sales, shipping, and tech support. This is your best way to get an answer.
nomail@bigmessowires.com

Steve Chamberlin
For chatting about diodes or other nerd stuff. Do not send product support questions here.
nomail@bigmessowires.com